The tool offers robust security features too. While this platform is the best in terms of advanced security, it’s not the most budget-friendly.Splashtop is the best remote assistance software for teams prioritizing affordability. The chat and video recording capabilities enable clients to monitor the technician’s actions. Through call center system features like voice-over-internet-protocol (VoIP), it’s also easy for team members to coordinate closely with customers. This is possible through role-based security, session activity logging, and video session logging.Įnd-users have the choice to allow or deny remote access to their system-giving them peace of mind. It offers users excellent control over which technicians have remote access and to which networks. It has user authentication features, like Windows, Forms, and two-factor authentication, session timeout, IP login restrictions, and an automatic lockout after a number of failed login attempts. *Pricing is billed annually, but monthly billing is available.ĬonnectWise Control Support is an excellent remote access software for businesses that require advanced security. If these features are important to you, go for Zoho Assist instead, which offers these features in its Enterprise plan. One disadvantage in choosing RemotePC is it lacks built-in audio or video chat capabilities, which makes it difficult to coordinate with the customers and colleagues you’re trying to help. The platform also features always-on remote access, which lets you configure computers anytime as long as you have an internet connection. These plans have robust remote access features, including file transfer, access via the web, remote printing, remote reboot, and whiteboard. For instance, its Team and Enterprise plans enable adding up to 10,000 computers in increments of 100. RemotePC is a remote support software solution for small businesses looking to scale their customer service operations. However, monthly pricing is available for the SOHO, Team, and Enterprise packages. Regular rates apply in the subsequent years. If you need more simultaneous sessions, choose RemotePC instead, which allows unlimited concurrent access. Take note, however, that this platform has limited simultaneous sessions-up to six only. Its mobile apps for iOS and Android devices are easy to use. With Zoho Assist’s basic plan, you’re able to send and receive files up to 2GB from one computer to another and schedule sessions to accommodate the most convenient time for stakeholders.Īnother reason the platform is among the best remote access programs is it supports common operating systems, namely Windows, Mac, Linux, and Chrome. This helps resolve customer concerns quickly and optimize agent performance in call center phone systems. Meanwhile, the basic plan includes voice and video chat and file transfer-allowing you to provide real-time support during a session. Instant chat and clipboard sharing are likewise available in the free version, allowing easier collaboration. Access up to five unattended computers and view multiple screens in one session. Zoho Assist is the overall best remote access software, offering a wide range of features even in its free version. *Pricing is billed annually, but a monthly billing option is available. Remote Access Software for Small Business at a Glance
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